Privacy Policy

Effective Date: July 20，2025

Welcome to Tumblernow (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.tumblernow.com, or interact with our services.

 

1. Information We Collect

We collect both personal and non-personal information to help us serve you better. Some of this data is provided directly by you (e.g. when you place an order), and some is collected automatically via trusted third-party tools in a privacy-compliant manner.

a. Personal Information

When you place an order, contact us, or register an account, we may collect:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Company name (if applicable)

  • Payment information (processed securely through third-party providers)

b. Non-Personal Information

We may collect data automatically from your browser or device:

  • Browser type

  • Time spent on our website

  • Pages visited

  • Referring URLs

  • Cookies and similar tracking technologies

These tools help us analyze user behavior and improve our services. We only collect data that is compliant with privacy laws such as GDPR and CCPA, and we do not use these tools to identify you personally.

You can manage your data preferences or opt out of Google tracking by using tools such as the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect—whether provided by you directly or gathered through third-party tools—in a lawful, fair, and transparent manner. Our goal is to enhance your experience on Tumblernow, while ensuring your data is handled with care and responsibility.

Specifically, we use your information to:

  • Process and fulfill orders
    Including payment processing, shipping coordination, and order tracking updates.

  • Provide customer support
    To answer your inquiries, resolve issues, and improve our service quality.

  • Personalize your shopping experience
    We may use your preferences or browsing behavior (collected via analytics tools) to recommend products or display relevant content.

  • Communicate with you
    To send you order confirmations, shipping notifications, or customer service follow-ups. If you opt in, we may also send marketing emails about new arrivals, promotions, or product updates. You can unsubscribe anytime.

  • Analyze website performance and customer behavior
    We use aggregated, anonymized data collected through tools like Google Analytics to understand user engagement and improve the layout, speed, and content of our website.

  • Ensure security and prevent fraud
    Your data helps us detect and prevent fraudulent activity or abuse of our website.

  • Comply with legal and regulatory requirements
    We may use your data where necessary to comply with tax, accounting, or other legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

We only share your data with:

  • Trusted service providers (such as payment processors and shipping companies) who help us operate our business and are contractually required to protect your data.

  • Analytics and advertising tools (such as Google) strictly for website optimization and performance—not for individual profiling or resale.

  • Legal or regulatory authorities, if required by applicable law.

We are committed to using your information only for the purposes stated, and in full compliance with global privacy regulations like GDPR, CCPA, and others where applicable.

Cookies

To improve your experience on our website, Tumblernow uses cookies and similar tracking technologies. Cookies are small data files stored on your device or browser when you visit a website. They help us remember your preferences, keep items in your shopping cart, analyze traffic patterns, and provide a smoother, more personalized browsing experience.

Some cookies are essential for the operation of the site. These allow you to browse pages, use secure areas, and place orders. Without these cookies, key features of the website may not function properly. We also use performance and analytics cookies, such as those provided by Google Analytics, to understand how visitors interact with our site—for example, which pages are visited most often, how long users stay on each page, and where users might experience issues. This information helps us improve the website’s structure, content, and user flow. Importantly, any data collected via these tools is anonymized where required and handled in compliance with privacy laws such as GDPR and CCPA.

In some cases, we may also use cookies to remember your preferences, such as language or region settings, so you don’t have to reselect them on each visit. If we ever use cookies for advertising or retargeting purposes, we will ensure that these tools are implemented with full transparency and only with your explicit consent where legally required.

You have control over how cookies are used on your device. Most web browsers allow you to manage, block, or delete cookies at any time through their settings. You can also opt out of certain third-party tracking—such as Google Analytics—by installing the Google Analytics Opt-out Browser Add-on. Please be aware that disabling certain cookies may affect the performance or functionality of the website.

At Tumblernow, we are committed to using cookies responsibly and transparently. We do not use cookies to collect sensitive personal information, nor do we sell cookie data to any third parties. All data collected through cookies is used strictly for the purposes described in this Privacy Policy and in accordance with applicable data protection laws.

 

How long we retain your data

At Tumblernow, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, processing orders, responding to inquiries, and complying with legal, regulatory, tax, accounting, or reporting requirements.

For example, if you place an order with us, we may retain your order information—including your name, contact details, shipping address, and transaction history—for a period consistent with applicable laws and internal policies. This is necessary to manage returns, provide after-sales support, handle disputes, and maintain accurate financial records.

If you register an account on our site, your profile information will be stored until you request deletion, or until it is no longer required for legitimate business purposes. If you contact us via email or our contact form, we may retain that correspondence for a reasonable period in order to respond appropriately and to maintain service quality records.

Automatically collected data, such as from cookies or Google Analytics, is typically stored in aggregated or anonymized form and used only for analytical and website improvement purposes. This data is retained only as long as needed to monitor trends and improve our service, and in accordance with the retention timelines of the respective third-party providers.

Once data is no longer required for its original purpose, or we receive a verified deletion request, we securely delete or anonymize it. We also periodically review our data storage practices to ensure compliance with applicable privacy laws such as GDPR, CCPA, and others where relevant.

If you would like us to delete, correct, or provide a copy of your personal data, please contact us at [insert email]. We will respond to your request in accordance with legal requirements and within a reasonable timeframe.

What rights you have over your data

At Tumblernow, we believe in transparency and giving you meaningful control over your personal data. Depending on your country or region, you may have specific rights under data protection laws such as the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, or other local privacy regulations. We are committed to respecting and supporting these rights.

You have the right to access the personal data we hold about you. Upon request, we will provide a copy of your information in a clear and understandable format. You also have the right to correct or update any inaccurate or incomplete personal data. If any of the information you provided changes or is incorrect, you may request that we update it at any time.

You may also request that we delete your personal data—commonly referred to as the “right to be forgotten.” We will honor such requests unless we are required to retain certain data for legal, regulatory, or legitimate business purposes (such as completing a transaction or keeping tax records).

In some cases, you may have the right to restrict or object to the processing of your data, particularly where we are relying on legitimate interests as our lawful basis. You may also have the right to withdraw your consent at any time where processing is based on your consent (such as marketing communications).

If our processing relies on automated decision-making that significantly affects you, you have the right to request human review and to challenge the decision.

For users under the CCPA, you may also request to know what categories of data we collect and how they are used or shared, and you may opt out of the sale of your personal information (note: Tumblernow does not sell personal data to third parties).

To exercise any of these rights, please contact us at [insert your privacy contact email]. We may ask for verification of your identity before processing your request, to protect your data from unauthorized access.

We take all requests seriously and aim to respond within the timeframes required by applicable law—usually within 30 days.

If you are not satisfied with how we handle your data or respond to your request, you have the right to lodge a complaint with your local data protection authority.

Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure. Please use caution when sharing sensitive information online.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@tumblernow.com
Address: Hangzhou, China