FAQ
Products & Ordering
The logo position is fixed. You can choose to print it either on the upper or lower part of the cup.
Yes! Simply select "None" for both logo position and printing method on the order page to receive a blank cup.
Yes! Customized samples usually takes 7-10 days to complete, and then will be shipped by express like Fedex, UPS or DHL.
Yes! We support both text and image-based logos, in single color or full color. Combination logos are welcome too.
Yes, we support mixing products and colors by carton. Since all wholesale orders are sold and packaged by full carton units, you’re welcome to combine different models or colors—as long as it’s by the carton.
For example, you can order 2 cartons of one color and 3 cartons of another.
However, we do not support mixing by individual pieces (units) within a carton. This helps ensure safe packaging and smooth logistics.
Most of our cups support laser engraving and 3D printing. A few models only support laser engraving. You’ll find the available printing methods listed on each product detail page.
Yes, if you have the proper equipment, you can apply sublimation printing on the cup yourself at home.
Yes! We accept PDF file for logo printing. If you're unsure about file formats or design specs, our team is happy to guide you or review your files before production begins.
Shipping & Delivery
All our bottles are produced and shipped from our facilities in China, and we offer worldwide door-to-door delivery. Whether you’re sending a bottle to a residential address, company, school, gym, or any institution, we’ll get it right to the specified location. Shipping availability and rates depend on your country and region. Select your address at checkout to view any location-specific charges—especially for remote or hard-to-reach areas.
Order Processing: We take 1–2 business days to process and confirm your order.
Logo Printing: For any custom branding, please allow 7–15 business days for manufacturing after payment.
You have a 1–2 business-day window—during the processing period—to update shipping address or order details. Once production begins or shipment has left the facility, changes are no longer possible. Please double‑check everything at checkout!
We use different shipping methods based on your order type:
Sample Orders: Shipped via international express couriers (FedEx, DHL, UPS).
Wholesale Orders: Sent via sea freight, then delivered by local carriers directly to your specified address.
Sample (Express): Ships within 1–2 business days after processing; arrives in 7–10 business days.
Wholesale (Sea Freight): Delivered 20–30 business days after product is ready for shipment.
If your order includes logo printing, allow 7–15 business days for customization before shipping.
Sample Orders: Flat $35 USD, regardless of destination.
Wholesale Orders: Free shipping to most destinations. Some remote areas may incur surcharges, which will be clearly displayed at checkout.
Sample Orders: We’ll email you a tracking number once dispatched—just enter it on the courier's website to monitor progress.
Wholesale Orders: You’ll receive a bill of lading or logistics tracking link, and once the shipment reaches your country, local tracking info will be shared for door delivery.
Import fees—like VAT, customs duties, or local delivery surcharges—depend on your country’s regulations and are not included in our prices or shipping rates. These charges are the buyer’s responsibility. To avoid surprises, we recommend checking with your local customs office before ordering.
Standard shipping does not include insurance, but we can arrange optional shipping insurance for high-value or bulk orders upon request. Just mention this when placing your order, and we'll provide details.
Please reach out immediately to hello@tumblernow.com with:
Your order number,
A photo of the damaged or incorrect item,
A brief description of the issue.
Our team operates Monday–Friday, 9 AM–6 PM (GMT+8), and will work quickly to resolve it.